Refund policy


This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

Refund Policy for Advance (Partial) Payments

Moon Merchant collects advance payment of 50% of total value for any service that is rendered on after booking domain, hosting & showing the basic design to customers and such advances are non-refundable.

Exception for Advance (Partial) Payments

The 50% deposit of advance paid is only refundable, if we have not booked the domain, hosted & put the basic design, within 12 hours of the order being placed.

Refund Policy for Second (Full) Payment

Moon Merchant collects rest (balance) 50% of the second payment post successful completion of work and such payments are non-refundable.

Digital Marketing Services Refund Policy

You can cancel Digital Marketing Services at any time and we will not bill you for future months except 1 upcoming month. However, you will not be refunded the cost of the 1 (one) upcoming month, present or past months since the service has already been planned/ prepared or performed. If you cancel Digital Marketing Services and request a refund within 24 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 24 hours, however, you are responsible for paying for that month, but will not be billed for a future month.

Mode of Refund

Refunds on Moon Merchant are based on the mode of payment used to place the order initially.

Refund Time Frame

Mode Refund Time is 5-7  working days

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